Solana Q.
I put in my order to receive my package in January and the estimated delivery time was early February. I had been emailing the company because I had tracked the package two weeks after putting in the order and it was still processing and I wanted to know if there was something wrong with the order. They responded by saying that it was a system error and I needed to re-order in order for it to work again. I emailed back asking for a refund because I was not going to re-order and spend another $30 without a refund. They never responded. For weeks I was consistently emailing trying to get a response from them. I received my package in March and have still yet to get any response to any of my emails.
Brittany E.
Never received my order
Michelle W.
Canvas is great quality.
The paint is really nice to work with.
The brushes aren't spectacular. I bought the extra set but didn't really like them.
Overall great product and great price.
Highly recommend.
I will be ordering more for sure
Jacob W.
I was asked to asked to review my purchase when it was never delivered. The product was suppose to take 5-8 days to be delivered. It took 3 months for my purchase to be delivered. No comment, no status, no apology.
Steffany
Scam company. I have emailed the company multiple times regarding my order. It’s been 2 months and I still have not received a message back or an update on my order. Look up googles reviews, this company has scammed so many people.
Kealand D.
Order was extremely late ordered early for a special event and still late.
Kathleen B.
I am disappointed with the PBN that was developed from the portrait that I have submitted. There's a whole thread about it in your Instagram direct messages.
I was told by whoever answered me on Instagram DM that my complaint had been elevated to someone who could addressed it. This conversation began February 23rd.
In a nutshell: The original photo was edited in "portrait" to feature the dog. In the PBN canvas the "fuzzy background" was interpreted as of equal importance, so to speak. The previously fuzzy background was pulled forward and the edges made crisp. In doing so you lose the ear on the right. Further down that edge of the dog, just below that same ear, a fuzzy gray area is featured as a crisp gray AREA.
The PBN canvas needs to be redone with the background in muted shades OR I can send a different photo OR you can give me a refund.
Thank you,
Kathy Sweeney Beach
Melissa W.
My picture was our brown dog in front of a lake. They didn’t send me brown for my dog. All I received was gray when he doesn’t hVe any gray. They also send many blacks even though the sky was blue. I have been mixing my own colors to try to match it.
Carter F.
Do not buy from this seller. My package never arrived and it’s been a month since it was suppose to. I’ve sent many emails to their customer support and have gotten no responses
Brooke R.
Marketed as a 5 day delivery and showed up 2 and half months later.
Alex M.
Absolutely horrified of this company. After spending so much money on a kit and waiting months for it to show up and it never did. My order ended up just expiring. Horrible scam of a company.
Jane T.
Not good quality! I do not recommend to purchase this!!!!
Sarah W.
the shipping took a long time but it was totally worth it!
Jeremy O.
The paint by number picture that I had custom made came out spectacular. I’m excited to see how it looks when it’s finished.
griffin s.
never ordering again, ordered my package 4 and a half weeks ago and still haven’t gotten it. tried emailing the company 2 times and haven’t heard back. waste of money
Jada M.
I never even received my order and I reached out so many times and never got anything back. Got scammed
Justin H.
Had a very poor experience. My order arrived 3 weeks late - far past the date I needed it for as it was a gift. I tried numerous times to cancel the order and contact customer service and got absolutely no response. The product ended up arriving after 45 days and it was not a high quality print and had far too many numbers to fill in. My image also had words on it and the printed version didn’t even have the words spelled out. Would not purchase again!
Gabriella A.
Do not order from this website they are a scam!! Fake tracking number and there are only robots to speak to.
Grace
This is a scam. I want my moment back immediately.
Gabi
Ordered over a month ago and paid for expedited shipping. Still have yet to receive my order.
robert r.
It’s been over a month and still waiting on my order
Robin S.
I would really love to review my custom painting, but I still haven't received it!!!
Elizabeth R.
My order did not arrive.
Yashpreet S.
It is fun to make custom pictures for your loved ones. But the delivery is so late , i thought i would not be able to make it before my mom's birthday. But hopefully it was done, nd she is too happy.
Kimberly D.
Don't order from this company...I NEVER received my painting and I NEVER heard back from several emails, nor did they return my money!!!
Pamela N.
Ordered January 5 th have not received it. This is a scam don’t use this site
Alex L.
This took Way longer than the anticipated window which would have been ok. except I could not get ahold of anyone. I sent over 10 emails to support. I also messaged them on their website and could not get a hold of anyone. I finally got a hold of someone on their instagram and tried to cancle but they told me it was too late because it had already been processed.
DeDe l.
You got my order and I thank you for receiving and shipping it. However I had questions and concerns about the order: Did I add two photos on one paint by numbers, about the turn around time & more and NO ONE EVER REPLIED BACK TO ME. I "live" chatted with someone online and all that person told me was to reply to the site. I did as told and NO ONE responded. Not great customer service. In the end, I got what I ordered but way way late. Too much of a hassel to get a refund from you, as if that may be possible. Won't try you again, unfortunately.
Jenaya M.
Ordered about 2 weeks before Christmas, checked on the status, knowing that it wasn't going to make it in time. The online status checker said that my order couldn't be found. Weird. So on Friday before Christmas I sent a message, didn't hear back. (Still no biggie since the holiday time) Waited until after new years to follow up a 2nd time. STILL NOTHING. so I did the charge back process since it had been a while and no communication. Then all of a sudden my order is at my door and now I have to spend even more time with bank to clear up that it wasn't a charge back anymore. Such a waste of time. Don't recommend just based off of customer service.
Erin O.
My sister in law is going to love this gift of her wedding photo!! so fun to do. turned out great!
Tad S.
The order was very slow to arrive - it took a month to receive. I actually filed a dispute with my credit card issuer. Then the products arrived. I purchased this picture and frame in the middle of December for my wife for Christmas and it arrived toward the end of January. The products themselves were fine.
Reena E.
I thought the experience of the ordering process could be a lot better. I received only a your order was processed. never received tracking info. I sent an email several weeks j to the process to see the status with no reply. I also when received the canvas it was packed so tight it’s got creases and very much going to be hard to straighten. Overall i ended up ordering another from masterpiece and it was better service, came packed in a cased board tube and was not creased.
Lauren H.
Shipping was incredibly late- 2.5 Months+ to ship to Atlanta, GA
Barbara M.
The only suggestion I would have is to include higher quality brushes.
Pam M.
I haven’t finished it yet but I’m excited about it. Thank you!
Monica J.
The canvas was difficult to see some numbers because they were completely too small or blurred even with a magnifying glass which was terribly disappointing. There is no phone number to call anyone regarding the terrible service. I paid for a rush order and received the canvas late for a Christmas gift. I paid for 2 canvases and only ordered one. I just threw the second one away. The painting turned out well but mostly because I made significant modifications to it.
Lanette J.
I love my both of my pictures I am excited to start painting them.
Taylor M.
the actual paint by number itself was good quality but it took for ever to get here. I never got an email that allowed to track my package and I honestly thought I got scammed. It can eventually but I emailed mutliple times and got no response. Would not order from here again
Chalice T.
I have had so much fun painting this picture of my pup. I still have a way to go to complete it, but I know it will be worth it.
Lisa L.
Since the canvas was folded and not rolled it has severe creases that will not flatten out.
Deborah V.
I absolutely love how it turned out! Very accurate and well done, I will definitely be ordering again!
Maria A.
The shipment packaging is very poor. Instead of having it in a tube so that it doesn't crease, it's wrapped in bubble wrap then paper. The consequence of this is that when you open it, you get a deep crease running through the middle of the canvas. I have not found a resolution for this.
grey s.
product was good. I was disappointed in the delivery. was a Christmas present and I chose this company (many competitors offer similar product) because it said it would be delivered by Christmas. It took about 5 weeks to receive. well after Christmas.
Alex E.
The quality of the canvas design is nice. Including all the needed paint is also useful, though the shipment was severely delayed at the airport and the gift did not arrive in time for the occasion I purchased it for. It is also unclear how stretcher bars are purchased. It is in the fine print (in a graphic) that the stretcher bars are sold separately, so my custom order arrived in rolls instead of being stretch over a frame. This is a massive inconvenience since the canvas is useless and cannot be painted until it is stretched. So the order arrived late and (to what I consider) incomplete. I am now left to source the stretcher bars from elsewhere myself since the bars don’t appear to be sold on the site’s accessory section and the option to include stretcher bars in my order didn’t exist. I won’t be buying from here again.
Keely W.
This is my 5th painting from this website! I have always had a great time painting these; my complaint is the customer service is impossible to reach through their email. I sent multiple emails with no response, I finally found them on instagram and reached out through there due to the last order I received the canvas was slightly damaged because of the way they shipped it. I ordered the largest size and it was literally folded into a square and put into a bag. I saw on their instagram that they had put orders in a box and I wish they had done that with mine. Anyways, still no resolution even when I was able to get in touch through instagram. ive never had issues before because everything came in in perfect condition. Disappointed because this is a painting of my mom who recently passed away and I was excited to do this, I have started it anyways, but upset it's not in perfect condition as to be expected. I would even settle for a simple discount, but from reading on their website it states that if a product is damaged they send a free replacement, they seem hesitant to do so for whatever reason.
Stephanie O.
I loved creating it and think it turned out great. The only downside was shipping took about a month
Erica S.
The painting was beautiful when completed, easy to do and dried quickly so there were no smudges. However, I ordered 2 paintings and only received 1. I emailed customer service and never heard back.
Zach R.
Still painting it but already have an idea for another one!
Ric G.
Wait a long time for it arrived. Still waiting on one last communication was December 28 it’s January 28 so I don’t have hight hope. Not sure if I do it again
Lauren E.
My order took more than a month to ship, and when I received it, it was crammed into a rolled up mailer. Not a good presentation, especially for a gift. I reached out to customer service after 3 weeks of waiting, but no one ever responded to my email.
Dana B.
The product is great but it arrived too late for Christmas- 4 weeks
Caroline S.
Quality of canvas and paints look great. Image overall is nice except unfortunately the image has been cropped compared to the original image I submitted. It has cut off an important section of my photo that I wanted to be included in the final painting. I’ve reached out to customer service regarding this and never got a reply back. You’d expect for nearly $100 CAD that they would guarantee their product but it looks like I’ll have to paint the missing section in by hand (thankfully there’s blank space around the border of the image to allow for this) in order for my image to look complete. Overall a fun project however I’d probably order from a different company next time due to the lack of customer service.
Jana J.
Nice item happy with it. But not happy with your customer service. Tried to contact you over Christmas with status, no customer service was available. No phone #. No contact info at all.
Olivia A.
I uploaded a custom photo and as nice as it was to be able to paint it and watch it come to life, the colors were all wrong and I was heavily disappointed. I would not recommend a custom painting with this company if you want to do paint by the color.
Adriana R.
This is the second time I've ordered a painting from this site and I LOVE it! I made the first one for my home and I had so much, and now ordered one to make for a friend. It definitely takes a lot of patience to finish but worth it
Robbi L.
I’m meditating as I paint and missing him (he died 11/21/22)…but this soothes my heart. I’m not rushing; I spend about 1/2-1 hour a day; it’s my quiet time; reflecting back to good times. It’s truly a great way to honor him, spend time healing and feeling loved again.
Waylan C.
About half way done and loving it. It’s a project that me and my daughter are doing together. The experience is amazing and the painting is coming out great! Will be ordering more. I think I might make this a yearly Christmas gift that will eventually decorate all of my walls.
Alaina K.
100% exact match to the photo I submitted! Overall great quality canvas, brushes and paint. The numbers are super small and a magnifine glass is needed to paint. Some colors are hard to differentiate but that could all be the photo I chose. This was a gift for my mother in law and she absolutely loved it! Would buy again!
Linda D.
My granddaughter is having a blast painting her photo. She misses the horse and this brings her comfort. She will cherish the process and the final artwork
Alexander M.
Canvas arrived folded and torn with several holes in it. I tried to fix these but still visible in the picture.
Overall, quality of picture was reduced so much that it’s hard to identify who’s shown - even with the pro palette kit - eyes are just black patches and overall facial features are unrecognizable.
Some color numbers on the canvas are double resulting in no matching color to put down … had to look up the photo, convert to amount of colors provided and so matched the color that was needed.
Overall - everyone with little photoshop skills and able to watch YouTube can make these products themselves - I wish I would have done that or use a different service to have a paint-by-numbers made.
Not very happy with this service
Tyler S.
My girlfriend loved her custom paint by numbers!
Stephanie N.
It was so easy and came out great!
Nathan F.
Many of the numbers are almost impossible to read without a magnifying glass. This isn't as easy as "painting by numbers", as it's very hard to read which number paint should go in many of the intricate spots, even with 20/20 vision. It also was delivered rolled up, which I understand for delivery purposes...but we had to flatten it under books for numerous days before evening starting the project due to creases. We also had to re-lable the numbers on our paint because they were super hard to read.
Christina C.
I have not yet even received my order so I can’t write a review. It has now been almost 2 months since I ordered.
ethan f.
Purchase the smallest one with the least amount of detail, it came out great and I'm pretty happy with it, the only things I didn't like is that I didn't get to see what my picture would look like as a painting, so I wish I got the more detailed version because of the image I chose, and it took over a month to receive.
Highly recommend ordering it early if its a gift and getting the larger and more detailed version.
Ariel A.
I absolutely loved painting this! I have ordered custom paint by numbers before and I will definitely order again. Such a great project
Allessa D.
This company was very easy to work with!! All I did was upload my custom pictures and they took care of the rest! I purchase these for my employees as our holiday party/gift and they LOVED them!! They also shipped super quickly. I highly recommend!
Barbara M.
I am SO pleased I have begun using Painted Memories for my art projects! Their paint is of exceptional quality and the different levels of difficulty are good for someone who likes a challenge!! Keep up the great work.
Barbara Madsen
Angela N.
. Would like to have larger amounts of paint so I don’t run out of certain colors.
Joni-Beth A.
My partner asks for a painted memmory every Chrismas! It's such a great gift idea and never disappoints.
Massimo C.
Very fun and great experience
nicole a.
I love this company and this painting! Would 100% buy again :)
Carrie L.
I had so much fun painting my Boss’s horse for her as a Christmas present. This was challenging but rewarding.
JoAnn K.
First time ordering from this company, but everything went smoothly. The picture I sent in was that of my mini Goldendoodle Finnegan and I can hardly wait to start it - definitely looks like him.
Marla C.
The colors were to yellow. There were to many colors for the picture.
Lauren D.
I absolutely loved painting this special memory! It made such a wonderful gift. It took time, but it was very relaxing.
Emma M.
This is my second purchase of a custom paint by numbers from Painted Memory. Great quality paint and lots of detail. I am giving 4 stars because the paint brushes arrived broken and when I reached out I was asked to send a photo and I still haven’t heard back. Luckily I still had the paint brushes from the first order at home.
Leiann B.
Loved doing the painting!!! It was for my mother as a gift and now will order one for myself and my brother as we loved how it turned out ❤️
Donna S.
This was a lot of fun! I will say some areas were difficult to tell what color I was supposed to paint, so I wish it was better marked. This could have been due to the fact that my particular painting was on the more difficult side based on the photo I chose. I would definitely do this again.
Leiann B.
It turned out beautifully!!! It was a gift for my mother but I love it so much that I will order one to do for myself and one for my brother ❤️
Linda B.
This was so fun and it turned out great! There was plenty of paint (something I've had issues with in the past with other companies) and the painting turned out amazing! I did do some modifications because some of the colours were similar between the subjects and the background. So I made some greens brighter, painted a fine outline around the subjects, and changed the grays in a few places, but it wasn't "necessary ". I will buy more of the custom canvases, for sure!
Taylor M.
Ordering was super easy and the finished painted looks wonderful! Very happy with results.
Paul D.
The print that I received was an accurate depiction of the photo that I sent; however, many of the colors did not match those of the photo.
Juliana C.
These make great Christmas presents! Did this one for my sister of her kitty! So relaxing to do!
Alexis F.
Absolutely love how detailed this was and how well it turned out.
Jourdan-Leigh B.
Great quality of canvas. Paint brushes could be higher quality. Have not finished mine yet. But overall great!! Would love to win a free one!!
Rawad A.
My girlfriend loved it !
Laura S.
I was hesitant about ordering, but once I received the painting it looked like it might turn out well. Started with the faces and they actually looked good! I am very happy with how well it turned out!!
Whitney F.
I always enjoy doing paint by numbers, so I definitely enjoyed my time doing this painting! I was pretty happy with how the painting turned out, but I felt like the colors were not very accurate to the original photo that I sent in. I was also hoping that the painting would have come out looking more realistic and not as abstract. I would have been a lot happier with this painting if the colors were more accurate and the painting looked more realistic!
Laura B.
Love it! I was not crazy about the packaging though. It came with lots of wrinkles and had one really big crease down the middle that I'm sure happened during shipping. I tried ironing it out beforehand. It helped a little bit. I wish the canvas had been rolled up in a sealed cardboard container to keep the piece from wrinkling.
Yvette S.
IT was great the finished product looked wonderful beautiful and looked almost exactly as the photo I downloaded .
Sandy L.
Overall I loved how detailed everything was, except for the colors on my face that made it look like I have no dimensions on my face. On the other hand, my boyfriend's face had a lot of detailed color dimensions, which made us look a little off while standing side by side. Also, some of the dark grey/black colors came as a grey-blue instead of a grey-black, so our black shirt and black ferret ended up looking blue rather than grey or black. Otherwise, I loved it!
Shawna O.
Enjoyed my first painting experience and was so easy.
Lisa R.
This was the perfect housewarming gift for my friends! They loved having a wedding picture to paint together!
Derek L.
Its still in the package as its a gift for Christnas so hopefully it wont disappoint.
Terrie J.
The product was great and my daughter was excited to get it. We will order from here again. Everything was high quality. When she is done painting it we will post a picture.