- Upload your pet's photo
- Write you pet's name
Place your order
- Take your pet's photo at eye level
- Make sure your pet's entire head is in picture
- Make sure the photo is taken in good lighting
- Make sure the photo is not blurry
Each and every canvas print is handcrafted in the US 🇺🇸
A perfect addition to every room! Our standard canvas is a finely textured artist-grade cotton
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, EMS, DHL or FedEx depending on the weight and size of the product, and customer choice. Packages shipped from our US warehouse are shipped through USPS.
Do you offer worldwide shipping?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
In most cases, they don't apply because the total cost of the order will be small. It's up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double check with your local customs.
Please note that import duties, taxes, and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyer's responsibility. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*ESTIMATED SHIPPING TIME
12-32 Business days
Australia, Canada, France, Japan, New Zealand, South Korea, United Kingdom
20-38 Business days
25-40 Business days
Brazil, Mexico, Central America, South America, Asia, Africa
30-60 Business days
*This doesn’t include our 2-5 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that will contain your tracking information. You can track your order above by inputting the tracking code you have received
If you haven’t received tracking info within 5 days, please contact us here.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be canceled.
NOTE: Your custom paint by number can only come out as good as the image you put in. For best results, please make sure that your photo follows the guidelines below.
What Kind of Photos Work Best?
High-quality photos that feature centered subjects, high resolutions, and clear backgrounds work best. Ideally 1000x1000 pixels or higher. Any image that does not have enough pixels needs to be blown up, which may cause details of that image to be lost. If the image you'd like to paint is low resolution or too small, no worries. We can still do it! However, the best color accuracy, blend, and definition comes from appropriately sized HD photos.
Consider the example of a high-resolution vs a low-resolution image below!
Pick the Right Size for Your Image!
Choosing the right size can be tricky but don’t worry – we are always happy to help! If your image is square, we recommend 16x16in or 20x20in. If it is rectangular, 16x20in and similar will fit perfectly. Any questions? Get in touch! We will always ensure that your image is optimized to maximize the surface area of the canvas.
We highly recommend cropping out as much background as possible when creating a custom kit. Make sure that the faces are close to the camera! This way, they will be more detailed and less blurry, and it will be easier to capture face traits. The subject matter (i.e. your family, loved one, pet, etc.) should be the main focus of your image, and take up at least 70% of the image for the details to be prominent!
For complex and detailed photos, choose a larger canvas size. A 24x32'' canvas can fit more lines and numbers than a 12x16'' one! We can accommodate any size photo, but for detailed images, a larger canvas will turn out better. For family pictures and portraits, we recommend a minimum size of 16x20". If you pick the smallest 12x16" canvas, the amount of detail will be reduced accordingly.
High contrast and proper lighting are the deciding factors between a good and great paint by number kit. Pick a photo with neutral lighting and avoid shadows as much as possible. Intense background light can blur details and make them hard to capture and dark pictures may affect the colors. Ideally, the light should come from the camera angle.
Please feel free to email us any time at email@example.com if you have any questions. Happy painting!