1 – Numbers are indicated on each canvas.
2 – Each number represents a color of the provided paint pot on the reference chart
3 – Fill the numbered space with the corresponding numbered color.
4 – Follow the numbers, become the painter!
1 – Make sure the photo is in good quality.
2 – The background shouldn’t be too cluttered.
3 – For family pictures, we don’t recommend more than 5 people if you want to have a good quality paint by number result
4 – High-quality close-ups with good lighting usually give the best results.
5 – Pictures taken inside in the dark or outside against the light are not recommended
We conduct a photo check for every new order we receive and we will email you if we need a different one. It’s best to take matters into your own hands and ensure you upload the best photo you have.
If we do need a new photo from you, this may lengthen your delivery time by a few days. The sooner you respond to our email the better.
Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It’s your responsibility to ensure that you are happy with the photo you provided.
Note that it is the customer’s responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produced using high quality photos.
1x Numbered acrylic paint set (About 24 different colors, depending on the painting)
1x Numbered high-quality linen canvas
1x set of 3 paint brushes (1x small, 1x medium, 1x large)
US Orders: Most orders are generally produced and ready to ship within 5-10 business days. This can increase to up to 20 during busy periods and sales periods. Shipping takes between 10-30 days.
International Orders: Same as above for the production time. 12-20 days transit time for Canada, United Kingdom and Australia. Up to 20 working days transit time for Europe. Up to 25 working days transit time for the rest of the world.
Time frame = Processing time + shipping time.
Please consider in mind that the impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service therefore deliveries might be delayed and the shipping time frame exceeded by a few days.
We are currently experiencing high order volume and deliveries may be delayed. We appreciate your patience and continued support of our products.
You’ll receive an email containing your tracking number once your order is sent to transport and is ready to be shipped.
If you notice that the tracking number is not showing updates for more than 5 straight days, please get in touch with our support team via email so we can resolve the issue.
Each Paint By Numbers kit needs to be made on-demand as you order. When you order a kit, we have to make it in our art production and exhibition center in China. Once our artists process the order, we ship it with a reliable shipping company who has partnership agreements with major courier companies around the world, your package can be delivered by USPS, FedEx, UPS, Canada Post, Royal Mail etc.
Please note that every Paint By Numbers kits you see online are produced only in China and not produced anywhere else in the world. This is due to the high cost of the machines used to produce every picture with its components separately.
Each paint by numbers kit needs to be made on-demand as you order. That’s why our artists need between 5-10 Business Days to produce your order in a very sophisticated way. Once our artists finishes processing your order, we ship it directly with a reliable shipping company that has partnership agreements with USPS, FedEx, UPS, Royal Mail, etc.
Shipping takes 10-20 days for US orders, 15-30 days for the rest of the world (this can be increased due to the effect of COVID-19 pandemic and other transportation related issues)
So how long should you expect in total? from the day you made your order, the expected time frame of arrival is the processing time + the shipping time.
Yes, you will get a tracking number. We pride ourselves on outstanding customer support service and total transparency about your order status. We’ll email you your tracking number as soon as it’s available.
If you haven’t received your tracking number after 15 days, please email us.
Due to the ongoing Corona Virus, the customs around the world are keeping packages under surveillance for more time than usual because of security reasons especially when the product type is liquid and once they are sure that the package is safe to be delivered they will release it and you will start seeing updates on your order once they’ll do, We hope you’ll understand that it is really out of our control.
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other one once it’s finished.
We fulfill orders from multiple locations, so orders of 2+ items may arrive in separate packages and at varying times.
We accept all major debit and credit cards including Visa, Mastercard, American Express, and more. We also accept PayPal payments.
Why is no one replying to my emails?
During busy periods such as the festive period, sales and promotions, we receive a huge amount of emails than usual. As such we request that you allow 2-3 days for us to get back to your initial email inquiry.
Note that we operate on a first-in first-out policy as well as a priority response system.
This means that you should only send 1 email inquiry. Sending a follow up a day or so later will actually send your email to the back of the queue, which neither of us want to happen!
Cancellation, Returns & Refunds
If you just made an order and would like to cancel it, contact us by email at Help@paintedmemory.co, And the support team will help you process this cancellation, but please consider in mind that 5 USD will be taken from your payment for the service fee.
All orders canceled after 24 hours are subject to a 40% production and administration fee.
While we will do our best to help you to cancel your order, please note that products that have already been shipped cannot be canceled nor refunded.
If you just made an order and would like to change it, simply contact us by email at Help@paintedmemory.co We will help you process this change.
Please note that products that have already been processed cannot be modified.
For incorrect addresses inquiries, please contact us within the next 24h following your order so we can correct the address, as our system updates the address provided by our customers automatically whether it’s correct or has something missing, like for example the zip-code or apartment number.
It rarely happens, but if the wrong product was delivered, please contact us directly by email at Help@paintedmemory.co and we will assist you by exchanging the wrongful item with the correct one free of charge.
Multiple delivery service providers would handle the parcel badly increasing the chance of having the order damaged during transit. Once the product gets delivered, it is important that you inspect it before signing off for receipt of goods with the carrier. If you notice that the product is damaged, make sure to add a note claim on the receipt and file for a damage claim to the delivery service provider immediately and contact us by email at Help@paintedmemory.co . That is the only way to ensure that the delivery service provider remains responsible for the replacement.
If you are not satisfied with our products, you may contact the PaintedMemory Customer Service department via email Help@paintedmemory.co. They will provide you with directions and the address to return your product. The returned item must be unused, fully functional, undamaged and in its original packaging in a reusable condition.
Please note that the customer is responsible for all the shipping costs to return the product, and if it got lost during transit we will not be responsible and we will not be able to refund you.
As your order is 100% unique and custom made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy. If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quickly as we can.