Return & Refund Policy
At Painted Memory, we take pride in the quality of our custom-made products. We understand that sometimes things don't go as planned, and we're here to ensure your satisfaction.
Custom-Made Product Policy
Our custom-made products are crafted uniquely for each customer. Consequently, we generally do not accept returns on these items. Nonetheless, our commitment to quality means we are dedicated to resolving any issues you may encounter, such as non-delivery, damaged or incorrect products, or missing tools.
Order Cancellations & Modifications
You may cancel or modify your order within 24 hours of placing it. We strive to accommodate your needs without necessitating cancellation whenever possible, as the custom creation process begins promptly to deliver your memories without delay.
Issues & Concerns
If your package has not arrived, or if you receive damaged or incorrect items, contact us at Help@paintedmemory.co without delay. We will investigate the situation and, if necessary, offer a reshipment at no extra charge or provide a refund.
Should your order be missing any tools, inform us promptly, and we will ensure the missing items are sent to you, free of charge. The quality of your Paint by Numbers result is reflective of the photo you provide; thus, we recommend a high-resolution image for the best outcome.
For orders taking longer than 33 days to arrive, reach out to us for assistance. We will look into the matter and, where appropriate, reship your order at no cost or issue a refund.
If you have any questions or concerns about your order, please don't hesitate to contact us. Your satisfaction is our priority, and we appreciate your business. Thank you for choosing Painted Memory.