Commitment to Quality at Painted Memory
At Painted Memory, we understand that our custom-made Paint By Numbers kits are crafted with your personal moments, which is why every order is final and made with utmost care to detail. Since each kit is uniquely tailored to the photo you upload, the end result hinges on the quality of the image provided. We’re committed to guiding you through a rewarding painting experience.
Custom-Made Product Policy
Given the custom, made-to-order nature of our products, refunds and returns are not permissible. However, if your painting doesn't quite capture your memory as you hoped, or if you're not pleased with the outcome, we offer a one-time exchange for a new kit with a different image of your choosing. Please make this exchange request within 15 days of receiving your order, and we'll craft a new kit for you at no additional cost.
Order Cancellations & Modifications
Order modifications or cancellations are accepted within 24 hours after order placement. Post this period, changes are subject to the production status of your custom kit.
Issues & Concerns
If your package arrives damaged, if items differ from your approved proof, or if your kit doesn't meet your expectations, contact us within 7 days of delivery at Help@paintedmemory.co. We'll offer a suitable solution, prioritizing an exchange for a new kit with a new image.
If your kit arrives without the necessary tools, notify us immediately for a prompt dispatch of missing items, ensuring no delay to your painting experience.
Delayed Orders
If your order has not arrived within 30 days from the shipping date, we understand the inconvenience caused. Contact us for support. We'll verify the delay and reship your order at no extra cost, offering you the option to select a new image for your kit if desired.
Contact Us
Our customer service team is ready to ensure your Painted Memory experience is exceptional. For any inquiries or support, we're just an email away, committed to your satisfaction.
Final Thoughts
To ensure the finest quality of your Paint By Numbers kit, we recommend providing a high-resolution image. Capture your cherished moments with a painting that lasts a lifetime.