Commitment To Quality At Painted Memory
At Painted Memory, we are dedicated to transforming your precious memories into high-quality Paint By Numbers kits, each uniquely tailored to the image you provide. Due to the personalized nature of our products, all orders are final.
Custom-Made Product Policy
Our products are personalized and made-to-order, thus refunds and returns cannot be accepted. For any dissatisfaction, we offer a one-time exchange with a different image within 15 days of receipt, at no additional cost.
Order Cancellations & Modifications
Cancellations or modifications are accepted within 24 hours of order placement. Beyond this period, changes are subject to the production status of your custom kit.
Preview Proof Process
Before production, a digital preview is sent for approval, ensuring satisfaction with the final outcome. Approval indicates acceptance of the product’s appearance and quality, with exchanges not entertained for aspects visible in the approved proof.
Completion of Your Paint by Numbers Kit
At Painted Memory, we aim to provide an enjoyable painting experience accessible to all skill levels. However, the final outcome depends on individual skill and the personal approach to painting. We support you throughout this process, but cannot be held accountable for variations based on individual execution.
Shipping Information
Orders typically ship within [1-4 Days], varying by destination and order volume. We are not liable for orders delivered to incorrect addresses supplied by the customer or for shipments lost by the carrier, though we will assist in resolution efforts.
Material Quality and Care Instructions
Our kits use high-quality materials to ensure a rewarding painting experience. Care instructions are provided to maintain the longevity of your Painted Memory kit.
Customer Service
For support, contact our customer service team at [help@paintedmemory.co]. Expect a response within [1-2 Business Days].
FAQ Section
Find answers to common questions in our detailed FAQ section to help streamline your experience.
Delayed Orders
If an order has not arrived within 30 days from shipping, please contact us. We offer reshipment at no extra cost, with an option to select a new image.
Contact Us
Our team is dedicated to ensuring your satisfaction. For any inquiries or support, reach out to [help@paintedmemory.co].
Final Thoughts
The quality of your Painted Memory kit significantly depends on the resolution of the image you provide. For the best outcome, we recommend high-resolution images.